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THE HUMBLE CO.

Shipping & Returns — The Humble Co. Mongolia

Last updated: 19 August 2026

This page describes how we deliver orders, how payment works, and when you can return or exchange a product. It forms part of our Terms & Conditions.

Delivery areas, times, and costs

We deliver anywhere in Mongolia. Delivery options and fees are shown at checkout before you confirm your order.

  • Ulaanbaatar — Standard delivery: 1–2 business days · 7,000 ₮, free on orders of 100,000 ₮ or more

  • Ulaanbaatar — Express delivery: same day · 12,000 ₮

  • Countryside (aimags): 3–5 business days · 15,000 ₮

  • Delivery times count from the moment your payment is confirmed, not from the moment you place the order.

  • Same-day express delivery applies to orders paid before the afternoon cut-off on a business day; orders paid later go out the next business day.

  • Countryside orders are handed to a courier service and delivered to the address or pickup point you provide. Times may be longer for remote sums.

  • Please give a complete address and a phone number that you can be reached on — our courier will call before delivery. We are not responsible for delays caused by incorrect or incomplete delivery details, or by events outside our control (weather, road closures, courier disruptions).

Payment terms

  • All prices are in Mongolian tögrög (₮), taxes included unless stated otherwise.
  • We accept bank transfer and card payment via Golomt Bank's secure online payment gateway (Visa, Mastercard, and Mongolian domestic cards). Card details are entered on the bank's secure page and are never stored on our site.
  • Your order is accepted once we confirm it and payment is received. We start preparing your order only after payment is confirmed. Unpaid bank-transfer orders may be cancelled after 24 hours.
  • A receipt and e-barimt are issued for every paid order; provide an email at checkout to receive them electronically.

Returns and exchanges

Because toothbrushes, toothpaste, floss, and similar items are personal hygiene products, we can accept a return or exchange only in the following cases:

  • The item is unopened, unused, and in its original sealed packaging, and you contact us within 7 days of receiving it; or
  • The item arrived damaged, defective, or is not what you ordered — please contact us within 3 days of delivery and include a photo of the item and packaging.

We cannot accept returns of opened or used products, or of items damaged after delivery.

To start a return or exchange, contact us (details below) with your order number. Once we approve it, you can drop the item at our store or we will arrange courier pickup. Return shipping is at your cost for change-of-mind returns and at our cost for damaged, defective, or incorrect items.

Refunds

  • Approved refunds are made to the original payment method: back to your card for card payments, or to the bank account you paid from for bank transfers.
  • Refunds are issued within 5 business days after we receive and inspect the returned item (or, for damaged/incorrect items, after we confirm the issue).
  • Delivery fees are refunded only when the return is due to our error (damaged, defective, or incorrect item).
  • Bank processing times vary; card refunds may take an additional 3–10 business days to appear on your statement.

Cancellations

You can cancel an order free of charge at any time before it has been dispatched — contact us with your order number. Once dispatched, the returns policy above applies.

Contact

  • Digital Dental Office (The Humble Co. Mongolia — authorized reseller)
  • Address: Sant Asar, 3rd floor, Seoul St., Sukhbaatar district, Ulaanbaatar 210644, Mongolia
  • Phone: 8005 1181
  • Email: ddentaloffice@gmail.com
  • Instagram: @thehumble.comongolia
  • Messenger: The Humble Co. Mongolia