Frequently Asked Questions

Are these genuine The Humble Co. products?

Yes. We are the authorized reseller of The Humble Co. in Mongolia, so every product is the original Swedish brand, sourced through official channels.

Are the products vegan and cruelty-free?

Yes. The Humble Co. products are vegan and not tested on animals.

What are the toothbrush handles made of?

We carry two kinds, bamboo-handled brushes and plant-based (corn-starch) handled brushes, both a more sustainable alternative to ordinary plastic. Check each product page for the specific material.

Do the toothpastes contain fluoride?

It depends on the specific toothpaste, since some contain fluoride and others are fluoride-free. Check the ingredients on each product's page.

Do you have products for children?

Yes, we carry kids' toothbrushes and a kids' kit designed for smaller hands and gentler use. See the relevant product pages for details.

How do I use the whitening strips / whitening pen?

Each product page includes how-to-use guidance. Follow the steps on the pack, and reach out if you have any questions.

Do I need an account to order?

No. You can check out as a guest, so just enter your name, phone number, and delivery address. No sign-up or password needed.

Where do you deliver?

We deliver anywhere in Mongolia — within Ulaanbaatar by our own courier, and to the countryside (aimags) via courier services. Choose your city at checkout and the available options will appear.

How long does delivery take, and how much does it cost?

• Ulaanbaatar standard: 1–2 business days, 10,000 ₮ — free on orders of 100,000 ₮ or more
• Ulaanbaatar express: same day, 17,000 ₮
• Countryside (aimags): 3–5 business days, 15,000 ₮

Delivery time counts from when your payment is confirmed. Full details are on our Shipping & Returns page.

How do I track my order or check its status?

Contact us by phone or Messenger using the phone number you placed the order with, and we'll update you on its status.

What payment methods do you accept?

We accept QPay: pay from any Mongolian bank or wallet app, by scanning a QR code or opening the app directly. We also accept card payment (Visa, Mastercard, UnionPay, and Mongolian domestic cards) and SocialPay through Golomt Bank's secure online payment gateway. Card details are entered on the bank's secure payment page and are never stored on our site. All prices are in Mongolian tögrög (₮).

Will I get a receipt or e-barimt?

Yes, provide an email at checkout and we'll send your receipt and e-barimt there.

Can I return or exchange a product?

Because these are personal oral-care and hygiene products, we can only accept returns or exchanges on items that are unopened and unused, or that arrive damaged or incorrect. Contact us within 7 days (unopened items) or 3 days (damaged/incorrect items) of delivery. Approved refunds go back to your original payment method within 5 business days. See our Shipping & Returns page for full details.

How can I reach you?

• Digital Dental Office (The Humble Co. Mongolia — authorized reseller)
• Address: Sant Asar, 3rd floor, Seoul St., Sukhbaatar district, Ulaanbaatar 210644
• Phone: 8005 1181
• Email: ddentaloffice@gmail.com
• Instagram: @thehumble.comongolia
• Messenger: The Humble Co. Mongolia